Chiro Lifestyle understands that the personal data you provide is important and needs to be protected securely and transparently. Therefore, this Privacy Policy is established to ensure that the collection, use, storage, and protection of Customer personal data complies with Vietnamese law and information security principles.
Chiro Lifestyle is committed to protecting Customer personal data and complying with Decree 13/2023/ND-CP on Personal Data Protection issued by the Government of the Socialist Republic of Vietnam on April 17, 2023.
1. Overview of the Information Privacy Policy
CHIRO LIFESTYLE CO., LTD (referred to as "Chiro Lifestyle", "We") understands the importance and respects the right to privacy of personal information ("Information") of website visitors and users of Chiro Lifestyle services (hereinafter collectively referred to as "Customers"); website, products, and services (hereinafter collectively referred to as "Services"). With responsibility and transparency, Chiro Lifestyle has developed this Information Privacy Policy ("Policy") to clarify the principles of collecting, using, storing, and disclosing Customer Information obtained through the methods specified in Section 4 of this Policy.
1.1. This policy applies to all services of Chiro Lifestyle. However, depending on the nature and requirements of each service at any given time, Chiro Lifestyle may supplement or adjust specific provisions to suit the actual needs of that service.
1.2. When Customers access and use any Service provided by Chiro Lifestyle, it means that Customers fully agree to the terms stipulated in this Policy (including any supplements or amendments from time to time).
1.3. Depending on the situation and actual privacy needs, Chiro Lifestyle has the right to amend or update the content of this Policy at any time. Such changes will be publicly announced and the "Last Updated" time will be updated at the end of this document on the Website. Chiro Lifestyle recommends that Customers regularly check the information to stay up to date with the latest updates. Customers' continued use of services after the Policy is updated means that Customers agree to and are bound by the latest terms.
2. Purpose of Information Collection
2.1. Chiro Lifestyle collects Customer Information for the following purposes:
a) Notify Customers about promotional programs, discounts, advertising, or for other direct marketing and commercial promotion purposes;
b) Maintain contact and resolve any questions Customers have regarding Chiro Lifestyle Services;
c) Assist Customers when purchasing goods or using Chiro Lifestyle Services.
2.2. Chiro Lifestyle collects Information for management and service quality improvement purposes:
a) Monitor users accessing and using Chiro Lifestyle Services;
b) Analyze and optimize Chiro Lifestyle Services;
c) Improve the quality of Chiro Lifestyle Services.
2.3. In addition to the above purposes, Chiro Lifestyle may collect Customer Information for other purposes in compliance with current legal regulations.
3. Scope of Information Collection
3.1. Customer Information that Chiro Lifestyle will collect includes:
a) Full name; Date of birth; Gender; Occupation; Demographic information; Citizen ID number; Nationality; Phone number; Email;
b) And any other personal information or health condition provided by Customers or their relatives during consultation, examination, and treatment.
3.2. Depending on each Service, time, and specific collection purpose, Chiro Lifestyle may request Customers to provide additional Information to ensure the use of Services or to ensure smooth contact and transactions between Chiro Lifestyle and Customers.
3.3. For the scope of Information collection mentioned in this Policy, Chiro Lifestyle will always provide options on the Website interface for Customers to decide whether to provide or decline to provide Information.
4. Methods of Information Collection
4.1. Request Customers to provide Information
a) Chiro Lifestyle may request Customers to provide the Information mentioned in Section 3 to meet their Service usage needs.
b) If Customers request Chiro Lifestyle to answer questions related to Services or provide Services, Chiro Lifestyle may request Customers to provide Information to process requests quickly and accurately.
c) Other cases of Information collection as needed by Chiro Lifestyle.
d) Chiro Lifestyle will always provide options for Customers to choose whether to provide Information or not. If Customers choose not to provide Information, some Services and transactions may not be performed, or some transactions Customers will access under anonymous mode.
4.2. Chiro Lifestyle self-collects Information
a) Collect Information from third parties: Chiro Lifestyle may receive Information about Customers from public sources on any third-party e-commerce websites or receive from third parties through transactions with Information transfer.
b) Collect during Service execution: During Service execution, Chiro Lifestyle may collect other necessary Information with Customer consent.
c) Collect during Customers' use of Services: For services that allow Customers to communicate with third parties, all information generated during this process will be transmitted and stored on Chiro Lifestyle's system.
4.3. Information Consolidation
Chiro Lifestyle may consolidate Customer Information collected from different methods for the purposes stated in this Policy without prior consent of Customers. However, Customers always have the right to adjust their Information as specified in Section 9.1 of this Policy.
5. Scope of Information Use
5.1. Chiro Lifestyle uses collected Customer Information to:
a) Implement improvement measures to complete Chiro Lifestyle Services;
b) Establish loyal customer support programs or other commercial promotions;
c) Resolve issues related to Customers' use of Services or transactions between Chiro Lifestyle and Customers;
d) Send open letters, thank-you letters, or notices related to services;
e) Send promotional Information or other Information with prior Customer consent;
f) Evaluate and analyze the market, Customers, and Chiro Lifestyle Services;
g) Other content that Chiro Lifestyle is permitted to use Information without violating legal regulations.
5.2. Information will only be disclosed to third parties in special cases when requested by courts or competent authorities.
6. Information Access Subjects
6.1. To achieve the purposes of Information collection stated in this Policy, Chiro Lifestyle may cooperate with third parties to analyze data, market, and support customer service and/or provide better Services for Customers. In this process, Customer Information may be shared with the following subjects:
a) Units affiliated with Chiro Lifestyle when necessary to complete transactions with Customers.
b) Trusted business partners, the disclosure and confidentiality responsibility of Customer Information will be carried out according to agreements between Chiro Lifestyle and our business partners.
6.2. To develop business operations or in cases of force majeure such as reorganization, transfer, dissolution, or bankruptcy, Chiro Lifestyle may transfer Customer Information to successor or transferee units to continue providing and performing Services with Customers.
6.3. Chiro Lifestyle will provide Customer Information to Third Parties or competent authorities as required by law, by competent authorities, or when providing information is necessary to protect the rights, assets, or safety of Customers, Chiro Lifestyle, and related units.
6.4. Other parties with Customer consent or guidance.
7. Information Storage Period
Chiro Lifestyle commits to storing Customer Information only for the time necessary for the stated collection purposes or as required by Contracts and fully complying with current legal regulations.
8. Security Commitment
8.1. Chiro Lifestyle commits to securing Customer Information in accordance with the content of this Policy and current legal regulations.
8.2. Chiro Lifestyle will apply technical and security solutions to effectively protect Customer Information. However, in the Internet environment, no website, transmission line, or computer system is absolutely safe. Therefore, Chiro Lifestyle cannot guarantee absolute security and is not responsible for unauthorized access or Information leakage not caused by our fault. If you do not agree with these terms, please consider not providing personal information on Chiro Lifestyle's system.
9. Customer Rights and Responsibilities
9.1. Rights
a) Customers are guaranteed the benefits and privacy of Information that Chiro Lifestyle has committed to under this Policy;
b) Customers have the right to refuse to receive advertising, promotional, or marketing information from Chiro Lifestyle at any time by following the unsubscribe instructions on the website or contacting us directly.
c) Customers have the right to request review, correction, or request Chiro Lifestyle to modify or delete their personal data from the system;
d) Customers have the right to request restriction of data processing or withdraw consent for personal data processing at any time by sending a direct request to the Hotline or Email published in this Policy.
9.2. Customer Responsibilities
a) Customers are responsible for carefully reviewing this Policy before accessing and using Chiro Lifestyle Services. Customers' continued use and access of Chiro Lifestyle Services means that Customers have carefully reviewed and agreed to all the content of this Policy.
b) Customers are responsible for providing accurate and legal Information to Chiro Lifestyle when requested and agreed to provide. Customers will be fully responsible (without any connection to Chiro Lifestyle) if the Information provided to us is inaccurate, illegal, and/or the performance of Customer Services is interrupted, or transactions between Customers, Chiro Lifestyle, and third parties are affected by technical factors, transmission lines, system errors, as well as any material or non-material damages from using inaccurate/illegal Information.
c) Not use any programs, tools, or forms to interfere with the system, data structure, interface of the website, or existing features of the Chiro Lifestyle website.
d) Not disseminate, spread, or promote any destructive or intrusive activities to the data of the Chiro Lifestyle website system.
e) Not post, disseminate, or spread content that violates the law or is contrary to social ethics on the Chiro Lifestyle website.
f) All violations will be handled according to the provisions of the law.
10. Contact Information
Chiro Lifestyle always appreciates all feedback, responses, and support requests from Customers related to services and this Policy. If you have any questions or requests related to the collection, use, and protection of information, please contact Chiro Lifestyle using the information below:
CHIRO LIFESTYLE
Address: 406 Nguyen Thi Minh Khai, P. Ban Co, TP. HCM
Hotline: 1900 545 524
Working hours: 8:00 - 18:00 (Monday – Sunday)
Website: https://chiro-lifestyle.com/
Last updated: May 2025
